Q: How to make an order?
Poker Manic has 2 types of order availability options.
1. In stock: Dispatch within 24-48 hours during working days
2. Out of stock: Please email us for more inquiries.
Due to the restricted storage space, we only have limited stock for some of our products and may easily be sold out. Hence, if the product you have paid for goes out of stock, we will inform you immediately through email. Usually, we will automatically have your item back ordered unless there is no more stock from suppliers or that if you prefer to have the order cancelled, we will refund you the full payment.
“Out of stock” means that we currently have sold out this item on our shelves, but we will do our best to get it from our distributors, if there is still in stock.
“Back ordered” means that we will help to speed up the “out of stock” order process from our suppliers and get the item for you as soon as possible. Since it usually takes a certain number of working days (depending on the distributor) for the item to reach us, it is thus difficult for us to provide you an exact date of arrival of the product. Nevertheless, we will notify you immediately when the product has arrived.
PLEASE NOTE: Items that are in the “Back ordered” purchases do NOT mean that they are guaranteed to be in stock. Sometimes, even the distributor may be out of stock for the items. If this is the case, whereby you happen to purchase something on “back order” that will not be available to us within the predefined number of working days, we will let you know immediately by email and we will refund the full amount back to you. Otherwise, we will contact you out as soon as it comes in stock.
IMPORTANT: If you happen to order a mixture of “In Stock” and “Back ordered” items, then your “in stock” items will be sold to you first. Back ordered items will be sent as soon as we have them. In this way, you can still enjoy your other fabulous poker items first instead of waiting for the rest to arrive.
Q: How do I make payment?
To order, just simply follow the shopping cart process on the Poker Manic website. When you see an item you want, click "Add to Cart", bringing you directly to the "Checkout". You will then see all the different payment method options available to you.
A preferred method – it’s safe, fast and free of charge for all buyers! Paypal charges to your Credit Card - Visa, Mastercard which is safer as we do not hold any of your credit card information
2. Bank Deposits - For Singapore (POSB/DBS) and Australian accounts only
Via any ATM/internet banking/Fund Transfer
NOTE: If you are paying by PayPal, bank deposits, obviously your order won't be sent until we have verified the payment. As soon as that happens, we will have your order dispatched within 24 hours. Payments that are not made or received within 2 weeks from date of order will be automatically cancelled.
Q: I prefer a meet-up instead, can this method be done?Poker Manic has become an online e-commerce based virtual store! Helping our customers to reduce costly retail prices in shopping malls! Yet at the same time providing ease and convenience for customers to browse 24-7 online and simply click and purchase. Items will be dispatched within 24-48 hours of a business day and delivered to your address!
Tel (65) 6884 5008
For customers who which to view Poker Tables/ Casino Equipment,
We have a Showroom Warehouse: (Largest in Singapore)
Citimac Industrial Complex,
605B MacPherson Rd, Level 2-12
(Email or call in. By Appointment only)
Kindly contact our sales person and provide us with the product code AND the FULL name of the product that you will be interested in. A 50% deposit is required to make an order at the warehouse.
Q: The poker product I wish to purchase is too heavy and bulky to collect. Do you do postage instead? What are the postage methods?
For local orders (Singapore only): For fast and efficient service, Poker Manic does Cash on Delivery Services (COD). There will be an additional $25 for delivery charge. It is really not very expensive if you compare it with the shocking postage charges when you purchase in overseas website. COD is only applicable to bulky items like poker tables, roulette wheels and 1,000 poker chips sets.
Poker Manic is proud to post worldwide! All of our items go through a thorough quality inspection and properly wrapped. We process your orders as soon as we receive them. Most Poker Manic products will be dispatched within the next or the following business day by 6pm GMT+8. Please note that business days do not include weekends and most international public holidays. A confirmation email will be sent to you once parcel has been dispatched.
Most Poker Manic products will deliver via International Air mail (Singpost) which is a reliable, safe postage method.
Singapore – 2 to 3 working days (only for lighter and less bulky items)
Generally Air mail postage to these countries take approximately:
Most Asia countries – 5 to 10 working days
Australia, New Zealand, Japan, South Korea – 7 to 11 working days
United States, Canada, North and South America – 8 to 14 working days (Please note that there might be extra delays during shipping to United States and Canada due to the strict custom checks within the country)
UK, all other European countries – 8 to 14 working days (Please note that there might be extra delays during shipping to Italy and France due to the strict custom checks within the country)
All delivery times are estimated by our local post office, hence we cannot be responsible for any late arrival of shipment unless is it INSURED or REGISTERED which is optional during payment time. For some products that have high value or high rates of stolen or loss records, insurance is required.
While most orders arrive to customers swiftly, purchases during the holidays to distant destinations may take 3 to 4 weeks to arrive. However, we highly recommend you to INSURE (Register) your parcel which is optional during payment time, as Poker Manic will not be liable of any loss of parcels or delayed shipping.
For a more speedy or urgent service or items that are very heavy (eg. Poker chip sets) choose "SpeedPost Worldwide Courier (EMS)" or “Fedex Express” shipping method which includes tracking number to track your package. It's safer and faster. Please email us to request for express shipping.
Note: We are not responsible for taxes incurred when products enter your country. Customers have to bear the responsibility to pay taxes if the declared amount on the customs form exceeds your countries limits.
Q: Is there any discount in combine shipping?
All postage prices are fixed and tabulated based on our online shipping system.
All postage prices will be based on the weight of the individual items.
Q: Can refunds be made?
1. Purchase at our warehouse
For items that are purchased on-the-spot, products have to be examined carefully before making payment as Poker Manic will NOT entertain refunded items after being sold.
2. For shipped goods:
However, if in any case, the item has a defect or damaged during shipping, we offer an exchange of the same product. The damaged product has to be returned to us and we will send a new one to you free of charge. We will only issue exchanges for defective items within 3 DAYS of date of received goods. Photos of the damaged item and the stamped date on the parcel may be requested be taken and emailed to Poker Manic for verification purposes. Poker Manic in any way, reserves the rights not to accept any exchange if the item is suspected to be misused or purchased elsewhere. This is to prevent people from using perfectly good items, then damaging them and expecting us to pay for the new ones.
Q: Can I change the denomination for my poker chips?
Only for certain poker chip styles, the denominations can be changed. As some of the poker chip sets have fixed denominations which are already pre-set by the manufacturer. Change of denomination is subject to availability of the poker chip denomination pattern and a change fee may be applied.
Q: Is poker illegal in Singapore?
Advised Usage of Poker Products
Poker Manic products sold are sole for home entertainment or collection purposes only! We will not be responsible or liable for any misuse of our poker products for illegal gambling means. Poker Manic reserves the rights to not sell any of our products if the buyer is being suspected of performing illegal in-house gambling.
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